When users complain about application performance, finger-pointing between IT groups often follows. "The network's slow!" "It's your application!" "What did you change on the database server?" Every minute spent in the 'blame storm' costs the business money. Customers cannot transact business easily and become irritated; employee productivity grinds to a halt; IT staff burn cycles when they could be working on more constructive and interesting projects.

Today's IT support organizations must respond rapidly to application slow-downs and outages while managing larger distributed environments, often with the same size staff or smaller. To meet these challenges, they need management software that provides tangible benefits, quickly. By measuring how networked applications perform under normal circumstances, understanding how infrastructure and application changes affect performance, and isolating the sources of above-normal latency, IT organizations can ensure problems are resolved quickly, mitigate risk, and take measured steps to optimize application performance.

The NetQoS Performance Center immediately alerts your IT staff to unusual application performance conditions, so they don't have to wait for the phone to ring to know there is a problem. And finger-pointing is never an issue: because performance problems are isolated to the application, server, or network in easy-to-understand graphical displays, so the right technicians can be assigned quickly.

Once the problem source is identified, the NetQoS Performance Center gives technicians easy drill-down access to the data they need to understand and resolve the problem. And diagnostic actions, automatically initiated at the time of the performance degradation, provide valuable forensic data.