StressTest™ Performance and Load Testing for Voice Communications Solutions

Contact center and communications solutions offer companies a significant opportunity to control costs and improve customer satisfaction if implemented and maintained appropriately.  If the solutions are not implemented and maintained properly, the opportunities become risks and eventually customers are negatively impacted.  With StressTest™ performance and load testing, you can validate the performance of your end-to-end contact center and communications solutions to assure the best possible experience for your customers and the best possible efficiencies and savings for your company.

With IQ Services’ StressTest™ performance and loadtesting services, you go beyond component level testing to ensure the integrated components of the solution perform as expected in the production environment.  Because you test from the outside-in or customer perspective, you know what your customers will experience when they interact with your solution and you decide when and how to optimize performance.  Instead of receiving anecdotal complaints or unsubstantiated claims from an irritated customer, StressTest™ services give you robust, actionable data and the chance to observe, tune and verify performance before you implement a new system, upgrade an existing system or apply a patch/fix. 

StressTest™ performance and load testing services can deliver 12 to 10,000+ simultaneous test calls over the PSTN to exercise your contact center and communications solutions just like real customers.  IQ Services’ patented technology and methodologies are used to verify step responses, measure response times and capture other actionable data from each StressTest™ test call so you know how your solution performs under various levels of load.  

The results ofStressTest™ performance and load testing give you confidence about your solutions’ performance and help you answer thelingering questions including, but not limited to:

• Are expected greetings and announcements heard?
• Did the caller have accessto account or other appropriate personal information?
• Are any error messages heard with single calls?  Under a specific load?
• Are call routing functions working as expected under load conditions?
• Are CTI and screen pop functions working as expected under loadconditions?
• Are the response times acceptable at each step in calling process?

IQ Services' techniques for testing contact center and unified communications solutions produce unmatched accuracy —and provide you with real-time feedback:

• IQ Services’ patented test process, Audio Time Analysis, is proven to be extremely accurate in determining proper operation andidentifying specific error conditions. Such precision is especially important in testing speech recognition systems. With these systems, it is crucial to know that each spoken input was correctly interpreted before the target system moves to the next step in the test sequence. IQ Services' audio determination process is so accurate it can usually tell the difference between two recordings of the same words spoken by the same person.
• IQ Services’ patented Screen Pop Testing methodology turns the tables on usual testing procedures to cost-effectively validate CTI and screen pop functionality at the desktop as well as to obtain user experience results. 
• IQ Services' secure, online reporting and charting application --  StressTestORCA.com  -- provides real-time test results including access to test call recordings, step response times, call durations and much more

What are the benefits of StressTest™ performance & load testing?

• Confidence your contact center and communications technologies perform as expected
• Chance to observe customer experience without risking real customer satisfaction
• Actionable data to support pre-production tuning, problem resolution and cutover
• Reduced issue resolution time and cost
• Proactive management of cost and risk
• Control of the test process and schedule to meet your timeline
• Confidence your system is ready for production
• Achieve ROI and customer satisfaction objective faster!