Performance and Load Testing for Communications Solutions — Go Live with Confidence!

Key Things to Know about Performance & Load Testing Services

• Pre- & Post-Production Testing
• 180+ errors found on just one project
• Saved one customer 75% on post-cutover warranty costs
• Inbound & Outbound Technologies
• Voice, web, fax, and email transactions
• Scalable for any size customer or system
  • 24 to 10,000+ concurrent calls
  • Unlimited browser transactions

IQ Services takes the guesswork out of going live.StressTest and WebStress performance and load testing services validate your contact center or communications solution's performance under real-world conditions. Your end-to-end solution is thoroughly exercised without negative impact on real customers before going live with a new implementation, a routine upgrade or a patch/fix. Once in production, performance and load testing services allow you to periodically tweak and validate the solution’s performance despite day-to-day activities, which can have unexpected impact on customer experience.

With StressTest and WebStress performance and load testing services, you can observe, tune and verify end-to-end solution performance real-time. Instead of focusing on the already-tested individual solution components, StressTest and WebStress services validate the performance of the entire, integrated solution from the customer perspective – typically in the production or pseudo-production environment so you know it really all works together as you expected. Using real, automated telephone calls and browser transactions, IQ Services remotely delivers volumes of traffic through the PSTN or Internet and exercises your whole solution just like a real customer. From switching and CTI to web servers and firewalls, StressTest and WebStress performance and load testing services confirm that your solution’s technologies, services and applications are all configured properly and performing to your requirements. And if things aren’t working as expected, you have a chance to tweak without risking customer satisfaction and ROI objectives.

Benefits of StressTest and WebStress Performance and Load Testing Services:

• Flexible and responsive scheduling process
• Highly configurable test process
• Online access to accurate, actionable, repeatable results
• Response time and performance information for every step of every call
• Audio recordings or sample HTML error pages so you see and hear the issues for yourself
• Retesting to confirm fixes are successfully implemented